Comments on: The hidden cost of product segmentation http://uxhero.com/ux-theory/the-hidden-cost-of-product-segmentation/ a blog about user experience design Sun, 04 Apr 2010 09:46:24 +0000 hourly 1 http://wordpress.org/?v=abc By: Nathan Bowers http://uxhero.com/ux-theory/the-hidden-cost-of-product-segmentation/#comment-687 Nathan Bowers Tue, 24 Nov 2009 14:23:13 +0000 http://uxhero.com/?p=2197#comment-687 I agree that HP should handle it better, but it's an example of the downstream effects of making things complicated. Every time a user seeks support they'll be asked "What version are you running? What service pack? 32 or 64?"<br><br>Computers are hard enough. I agree that HP should handle it better, but it's an example of the downstream effects of making things complicated. Every time a user seeks support they'll be asked “What version are you running? What service pack? 32 or 64?”

Computers are hard enough.

]]> By: Duncan Smart http://uxhero.com/ux-theory/the-hidden-cost-of-product-segmentation/#comment-686 Duncan Smart Tue, 24 Nov 2009 10:20:32 +0000 http://uxhero.com/?p=2197#comment-686 The crazy thing (HP's fault in this case) is that the Windows "SKU" doesn't really matter for drivers: this list could be reduced to:<br>* Windows 7<br>* Windows 7 - 64 bit<br>* Windows Vista<br>* Windows Vista - 64 bit<br><br>That's still 2 options too many: 32 vs 64 bit is something the user shouldn't have to care about - but better. The crazy thing (HP's fault in this case) is that the Windows “SKU” doesn't really matter for drivers: this list could be reduced to:
* Windows 7
* Windows 7 – 64 bit
* Windows Vista
* Windows Vista – 64 bit

That's still 2 options too many: 32 vs 64 bit is something the user shouldn't have to care about – but better.

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