Comments on: If you can’t spot your company’s Community Manager, it’s you. http://uxhero.com/ux-theory/if-you-cant-spot-your-companys-community-manager-its-you/ a blog about user experience design Sun, 04 Apr 2010 09:46:24 +0000 hourly 1 http://wordpress.org/?v=abc By: Melanie Baker http://uxhero.com/ux-theory/if-you-cant-spot-your-companys-community-manager-its-you/#comment-757 Melanie Baker Wed, 10 Feb 2010 00:52:43 +0000 http://uxhero.com/?p=2489#comment-757 A bad community manager is so busy being sick and trying to keep up with the customer service at work that she doesn't even see a post mentioning her for weeks... :/<br><br>I've found it really interesting the last while to observe and ponder the evolution of internal community management, too. Not that that's my primary bailiwick, but it is that of one of my best friends and partners in crime. It's a very different beast from external community management, and I one that reflects the challenges of enterprise-level community management and scaling more so than, say, being the chief complaint magnet at a startup.<br><br>Plus, there's SO much more finesse required internally to deal with the aforementioned dickheads. :) A bad community manager is so busy being sick and trying to keep up with the customer service at work that she doesn't even see a post mentioning her for weeks… :/

I've found it really interesting the last while to observe and ponder the evolution of internal community management, too. Not that that's my primary bailiwick, but it is that of one of my best friends and partners in crime. It's a very different beast from external community management, and I one that reflects the challenges of enterprise-level community management and scaling more so than, say, being the chief complaint magnet at a startup.

Plus, there's SO much more finesse required internally to deal with the aforementioned dickheads. :)

]]> By: ginevra http://uxhero.com/ux-theory/if-you-cant-spot-your-companys-community-manager-its-you/#comment-752 ginevra Wed, 27 Jan 2010 04:10:09 +0000 http://uxhero.com/?p=2489#comment-752 Wellllllll, I'll never argue with being called a hero. :)<br>I've a lot of thoughts about this for 2010 (twenty-ten, dammit, I'll say twenty-ten til blue in the face) but a lot of it hinges around this train of thought: basically, anyone can learn a product or a program, but not everyone can be taught how to be nice to dickheads. :D Wellllllll, I'll never argue with being called a hero. :)
I've a lot of thoughts about this for 2010 (twenty-ten, dammit, I'll say twenty-ten til blue in the face) but a lot of it hinges around this train of thought: basically, anyone can learn a product or a program, but not everyone can be taught how to be nice to dickheads. :D

]]>